Assign, track, manage, and resolve tickets effortlessly with a unified view of all conversations across email, chat, phone, web, and social media. Solve customer issues quickly and efficiently from wherever you are - all you need is an internet connection and a laptop or cellphone.
Cut down on repetitive tasks such as routing and categorizing tickets, and free up your team’s time to focus on important customer conversations.
Key Features
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Multi-channel Accessibility
Ticket categorization & prioritization, ticket routing, notifications & ticket status, support agents will be able to spend more time resolving the actual issues.
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Full Customization
Customize a workflow or use apps and integrations–any way you use it, Ticket Management System has the flexibility to fit your support needs.
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Personalized Ticket Pages
Visualize your team's workload and performance with at-a-glance dashboards for various metrics.
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Ticket Assignment & Follow-up
Escalation based on SLAs defined systematically capturing tickets and categorizing them correctly, a ticketing system allows for proper management of incidents leading for quick resolution.
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Customer Login
Raise, Track and Close Tickets at both end with option to Record solutions and post in knowledgebase
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Team Management Work Flow
It can help drive resourcing decisions, process improvement initiatives and enable the tuning of support processes to increase customer satisfaction.
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Notification & Email Integrations
Exchange of information between job requestor and operator via email & notifications
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Open Integration
Connect to your favorite CRM's and apps like Task manager, Lead Manager, Sales Management etc.
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Priority Matrix & Personalization
Enables requests to be prioritized instead of being handled in order they received. Ensures that most imp. Issues to the business receive the most attention.
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Advanced search functions
This feature allow user to search ticket id's & priority wise results quickly.